JumpCloud today announced the findings from its Q1 2024 small to medium-sized enterprise (SME) IT Trends Report, “State of IT 2024: The Rise of AI, Economic Uncertainty, and Evolving Security Threats”. The report provides updated survey results and new findings to the company’s biannual SME IT Trends Report, which was first released in June 2021.

The latest edition of the report delves into the impact of artificial intelligence (AI) on identity management, security challenges, economic uncertainties, and the growing reliance on managed service providers (MSPs) in IT operations. JumpCloud commissioned this biannual survey of SME IT admins to gain unique insights into the day-to-day experiences of IT professionals who power and secure operations without enterprise-level budgets and staff.

The most recent survey results, polled from admins in the US, UK, and India, indicates how quickly AI has impacted identity management and highlights that IT professionals have both big hopes and big fears in their response to it. With a strong majority of respondents both planning or actively implementing within the next year and advocating for AI investment, IT leaders clearly see potential benefits from deploying AI in their workplaces. But IT adm