SK Telecom and Deutsche Telekom have officially inked a Letter of Intent (LOI) to collaborate on developing a specialised LLM (Large Language Model) tailored for telecommunication companies.

This momentous agreement – signed in a ceremony at SK Seorin Building, Seoul – marks the culmination of discussions initiated by the Global Telco AI Alliance, a consortium launched in July 2023 by SK Telecom, Deutsche Telekom, E&, and Singtel.

This innovative partnership aims to create a telco-specific LLM that empowers global telcos to effortlessly and rapidly construct generative AI models. With a focus on multilingual capabilities (including German, English, and Korean), this LLM is designed to enhance customer services—particularly in areas like AI-powered contact centres.

Claudia Nemat, Member of the Board of Management for Technology and Innovation at Deutsche Telekom, said:

“AI shows impressive potential to significantly enhance human problem-solving capabilities.

To maximise its use, especially in customer service, we need to adapt existing large language models and train them with our unique data. This will elevate our generative AI tools.”

The collaboration also involves ke